Frequently Asked Questions
Find answers to common questions about renting a car, van, or SUV from Phoenix Car Rental — from payment options and age requirements to airport fees and vehicle availability.
What makes Phoenix Car Rental different from the big rental companies?
We're a locally owned Phoenix car rental company that focuses on flexibility. Many of our customers come to us because they don't fit the strict requirements of national rental brands. We've built our policies around real-world needs — flexible payment options, younger drivers, and straightforward pricing without airport markups.
What payment methods do you accept?
We accept all major credit cards, debit cards, and cash. Some payment methods, such as cash rentals, have additional requirements or fees. If you want to be sure what applies to your situation, the quickest way to get answers is to give us a call.
Do you check credit before renting?
No. We do not run credit checks as part of the rental process. This allows many customers to rent with us even if they've been declined elsewhere.
Is insurance required to rent a vehicle?
No insurance is required to rent from Phoenix Car Rental. If you have full coverage car insurance that transfers to a rental vehicle, please bring that certificate with you to the counter. Our goal is to keep the rental process simple and accessible while still being clear about expectations up front.
Is there a security deposit?
Yes. All rentals require a security deposit. The amount depends on the vehicle, rental length, and payment method. Our team will explain the deposit clearly when you get your quote.
Do your rentals include mileage limits?
No. We offer unlimited mileage, which is especially helpful for longer rentals, road trips, or customers who don't want to track miles during their stay.
Do you rent to drivers under 21?
Yes. We rent to drivers starting at age 18. Drivers under 21 have an additional surcharge, while drivers 21 and older rent at standard rates with no young driver fee. This makes us a popular option for younger renters who have limited choices elsewhere.
Can I rent with an out-of-state or international driver's license?
Yes. We accept out-of-state driver's licenses and foreign driver's licenses. Many visitors and seasonal residents choose us for this reason. See our rental qualifications page for the full list of what you need.
Can I take a rental vehicle to Rocky Point, Mexico?
Yes. We offer rentals approved for travel to Rocky Point (Puerto Peñasco), Mexico. Be sure to let us know ahead of time so we can confirm eligibility and review any requirements. There is an additional surcharge for Mexico-bound rentals.
Are you located at Phoenix Sky Harbor Airport?
We're located just a few minutes from the airport rather than on airport property. This setup helps customers avoid the extra fees — like concession recovery fees and facility charges — that come with renting at the airport Rental Car Center. No rental company is actually inside the airport terminal; everyone takes a shuttle.
How do I get to your location from the airport?
We offer a free shuttle from Sky Harbor to our location. If you prefer to take an Uber, Lyft, or taxi, we'll reimburse you for the ride when you arrive — we're less than 4 miles from the airport. Call us at (602) 904-3490 when you land and we'll arrange your pickup.
What types of vehicles do you offer?
We offer a wide range of vehicles, including cars, SUVs, minivans, 15-passenger vans, pickup trucks, and premium vehicles like the Cadillac Escalade. Vehicles are booked by category, and availability depends on dates and demand.
Do you offer one-way rentals?
No. All rentals must be returned to the Phoenix location where they were picked up.
What's the fastest way to get a quote?
Calling us directly at (602) 904-3490 is the fastest way to get an accurate quote. You'll speak to a real person — not an automated system — typically in seconds. With just a few details (dates, vehicle type, and travel plans), we can provide a personalized rate and reserve your vehicle on the same call.
Contact & Information
Get in touch with Phoenix Car Rental for reservations, questions, or assistance.
Contact Us
Hours & Availability
Open 365 days a year
Vehicle returns: 24/7 available
Office Hours:
Every day: 8:00 AM - 6:00 PM
After-hours service available
Our Services
No airport fees
Cash payments welcome
Renters 18+ welcome
Rent a car to Rocky Point
After-Hours Service
After-hours reservations:
Available by appointment
Call to schedule
24/7 vehicle returns:
Drop-off available anytime
*Additional charges may apply
Terms & Conditions
*Rates & Payments:
- • All rates are subject to change. Promotional offers may not be combined.
- • There is an additional fee for cash payments.
- • The base rate is in addition to applicable surcharges and taxes.
**Age-Related Fees:
- • Additional charges will apply for drivers ages 18-20.
- • Drivers 21+ rent at standard rates with no age-related fees.
Vehicle & Service Disclaimers:
- • All cargo space capacity is approximate.
- • We book vehicles by category and do not guarantee exact models.
- • Seating configurations and luggage space photos are for illustrative purposes only.
- • Additional charges may apply for after-hours returns and other services.